All projects

Filter and sort across every engagement and transformation.

Engagement
Global

Independent Consulting — Triple C

Triple C Consulting

Auckland, New Zealand Dec 2024 — Present

Independent senior consulting practice delivering business analysis, transformation, and digital health advisory across NZ and offshore clients.

Impact
5 active clients across NZ, AU, and remote engagements
Consulting
Strategy
Digital Health
Transformation
Engagement
NZ

Tunnel Operations Transition Discovery

NZ Transport Agency Waka Kotahi

Auckland, New Zealand May 2026 — Jun 2026

Senior BA discovery engagement supporting NZTA’s Waterview Tunnel operations transition. Produced a discovery pack, functional map, stakeholder interview structure, and gap log to distinguish confirmed operating evidence from assumptions, dependencies, and validation questions across safety-critical tunnel operations.

Impact
Discovery baseline built from incomplete operational evidence
Public Sector
Transport
Critical Infrastructure
Operating Model
Discovery
Transformation
NZ

SAP S/4HANA Transformation

Pan Pac Forest Products

Napier, New Zealand Aug 2023 — Nov 2024

Led business analysis for a full SAP ECC to S/4HANA migration across finance, supply chain, and manufacturing for one of New Zealand's largest forestry exporters.

Impact
S/4HANA cutover delivered 6 weeks ahead of plan
ERP
SAP
Finance
Supply Chain
Manufacturing
Transformation
NZ

IT Vendor RFx & Governance Uplift

Transpower New Zealand

Wellington, New Zealand Feb 2022 — Jun 2023

Led the RFx-driven tool selection and IT governance restructure for the operator of New Zealand's national electricity grid, producing business cases and solution options papers that addressed technology, process and governance impacts together.

Impact
Restructured IT governance — decision time cut 58%
RFx
Procurement
Governance
Business Case
Operating Model
Engagement
NZ

Digital Service Delivery

Millpond

Auckland, New Zealand Jun 2022 — Mar 2023

Senior BA engagement supporting digital service delivery for a specialist paediatric sleep clinic, including parent-facing app and clinician portal.

Impact
Parent app live to 4,200 families in pilot
Digital Health
Mobile
Product
UX
Transformation
NZ

Atlassian Tooling Consolidation

Bank of New Zealand

Auckland, New Zealand Aug 2021 — May 2022

Consolidated multiple Atlassian instances and ITSM tools across BNZ's technology organisation onto a single Cloud platform.

Impact
Migrated 3,400 users to a single Atlassian Cloud tenant
ITSM
Cloud
Atlassian
Operations
Banking
Transformation
NZ

AI Adoption, Governance & AlayaCare Rollout

Access Community Health

Auckland, New Zealand May 2020 — Dec 2021

Led the business case, RFx, and AI governance work behind a national rollout of AlayaCare and Microsoft 365 across a community-nursing workforce — pairing tool selection with responsible AI policy, training, and a national champions network.

Impact
1,200 clinicians live; 40+ champion network nationwide
AI Governance
Responsible AI
RFx
Change & Adoption
Digital Health
Engagement
NZ

Justice Services Digitisation

Ministry of Justice

Wellington, New Zealand Jan 2021 — Jul 2021

Business analysis support for digitisation of public-facing justice services, focusing on accessibility and bilingual experience.

Impact
Cut form completion time from 22 to 8 minutes
Public Sector
Digital Services
Accessibility
UX
Engagement
NZ

Digital Channels Programme

ANZ Bank

Auckland, New Zealand Jan 2020 — May 2020

Short engagement supporting ANZ's digital channels team on customer-facing release readiness and process improvement.

Impact
Release defect leakage cut 52%
Banking
Agile
Quality
Digital
Transformation
Africa

WeGo Telehealth Launch

Delmed

Cape Town, South Africa Mar 2019 — Nov 2019

Launched WeGo, a B2B telehealth platform connecting medical schemes with virtual GP consultations across South Africa.

Impact
Live in 11 weeks; 18,000 consults in first 6 months
Digital Health
Telehealth
Mobile
Product
Transformation
Africa

VideoMed Pharmacy Telehealth

VideoMed

Johannesburg, South Africa Jun 2018 — Feb 2019

Designed and launched in-pharmacy telehealth booths giving township and rural patients on-demand access to GPs via partner pharmacies.

Impact
Deployed across 62 pharmacies in 8 months
Digital Health
Telehealth
Operations
Access
Engagement
Africa

Customer Onboarding Redesign

Old Mutual

Cape Town, South Africa Jan 2018 — Sep 2018

Redesigned customer onboarding for a flagship savings product, replacing branch-only origination with a digital-first journey.

Impact
Digital origination grew from 4% to 39% of new business
Financial Services
Digital
UX
Onboarding
Transformation
Global

Salesforce Trade Programme

British American Tobacco

London, United Kingdom Apr 2017 — Aug 2018

Designed and rolled out a Salesforce-based trade engagement platform for BAT field reps across nine markets.

Impact
Deployed across 9 markets to 2,800 field reps
Salesforce
CRM
Sales
Mobile
Global
Transformation
Middle East

Smart Metering Programme

Dubai Utility (DEWA partner programme)

Dubai, United Arab Emirates Sep 2016 — Mar 2018

Business analysis lead for a smart metering and customer-billing transformation across a major Dubai utility partner programme.

Impact
Onboarded 220,000 smart meters
Utilities
IoT
Billing
Operations
Cloud
Engagement
Africa

Lending Origination Uplift

Direct Axis

Cape Town, South Africa Jan 2017 — Sep 2017

Business analysis on a credit decisioning and origination uplift programme for a leading South African direct lender.

Impact
Approval-to-payout time cut from 48h to 6h
Financial Services
Lending
Decisioning
Operations
Engagement
Africa

Claims Platform Modernisation

Metropolitan Health

Cape Town, South Africa Apr 2015 — Aug 2016

Business analysis on modernisation of the claims adjudication platform serving multiple South African medical schemes.

Impact
Auto-adjudication rate lifted from 61% to 87%
Digital Health
Claims
Operations
Decisioning
Transformation
Asia

Apple & Beats Product Integration

PCH International

Shenzhen, China Sep 2014 — Apr 2016

Integrated supply chain, packaging, and fulfilment systems for premium Apple and Beats consumer electronics across PCH's Shenzhen manufacturing campus.

Impact
Cut order-to-ship cycle from 11 days to 38 hours
Operations
Supply Chain
Manufacturing
Consumer Electronics