Engagement
NZ
Digital Service Delivery
Millpond Auckland, New ZealandJun 2022 — Mar 2023
Senior BA engagement supporting digital service delivery for a specialist paediatric sleep clinic, including parent-facing app and clinician portal.
Digital Health
Mobile
Product
UX
Context
Millpond wanted to scale its evidence-based sleep programmes nationally without losing the personalised feel of its clinic model.
Challenge
Translate a clinician-led programme into a digital experience that families could follow at home, with the right level of clinician oversight.
Role
Senior Business Analyst — product discovery and delivery.
Actions taken
- Co-designed the family journey with 18 parent participants
- Authored backlog and acceptance criteria across 7 sprints
- Defined clinician dashboard for cohort triage
- Specified outcome measurement framework and consent flows
Impact
Parent app live to 4,200 families in pilot
- Parent app live to 4,200 families during pilot
- Programme adherence up 33% vs. paper-based comparison cohort
- Clinician admin time per case down 26%
- Net promoter score at pilot close: 64
Have a similar challenge?
Let's talk about what good could look like for your team.