Engagement
NZ
Digital Channels Programme
ANZ Bank Auckland, New ZealandJan 2020 — May 2020
Short engagement supporting ANZ's digital channels team on customer-facing release readiness and process improvement.
Banking
Agile
Quality
Digital
Context
ANZ's digital release cadence was strong but defect leakage to production was eroding customer trust and absorbing engineering capacity.
Challenge
Lift release quality without slowing delivery — and without adding heavy governance overhead to squads.
Role
Business Analyst — release readiness and process improvement.
Actions taken
- Mapped current release flow and root-caused leakage drivers
- Designed lightweight release-readiness scorecard
- Embedded with 3 squads to validate the new model
- Co-authored definition of done improvements with QA leads
Impact
Release defect leakage cut 52%
- Release defect leakage cut 52% within one quarter
- UAT cycle compressed from 14 days to 6
- Customer-impacting incidents down 3.4x quarter-on-quarter
- Squad sentiment on release process up 28 points
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