Transformation
Africa
WeGo Telehealth Launch
Delmed Cape Town, South AfricaMar 2019 — Nov 2019
Launched WeGo, a B2B telehealth platform connecting medical schemes with virtual GP consultations across South Africa.
Digital Health
Telehealth
Mobile
Product
Context
Delmed wanted to enter the rapidly growing virtual care market with a managed telehealth offering aimed at private medical schemes.
Challenge
Stand up a clinically safe, POPIA-compliant telehealth product end-to-end in under a quarter, with no internal product team.
Role
Product Lead / Senior BA — discovery through launch.
Actions taken
- Ran lean discovery with 3 anchor schemes to validate proposition
- Defined MVP scope, clinical safety controls, and triage model
- Selected and integrated video, scheduling, and e-prescribing vendors
- Coordinated soft-launch with 80 GPs before national rollout
Impact
Live in 11 weeks; 18,000 consults in first 6 months
- Live in 11 weeks from kick-off to first paid consult
- 18,000 consults completed in the first 6 months
- Patient NPS of 71 at the 6-month mark
- Average consult cost 38% below in-person baseline for partner schemes
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