Transformation
Africa
VideoMed Pharmacy Telehealth
VideoMed Johannesburg, South AfricaJun 2018 — Feb 2019
Designed and launched in-pharmacy telehealth booths giving township and rural patients on-demand access to GPs via partner pharmacies.
Digital Health
Telehealth
Operations
Access
Context
Many South African communities have pharmacies but no nearby GP. VideoMed saw an opportunity to use the pharmacy as the access point for primary care.
Challenge
Design a repeatable booth model, clinical workflow, and pharmacy partnership commercials that worked across very different store footprints.
Role
Business Analyst — operating model, clinical workflow, and rollout.
Actions taken
- Ran site visits across 18 candidate pharmacies to define footprint variants
- Designed three booth configurations and the supporting tech stack
- Authored SOPs for pharmacist-led patient onboarding and triage
- Built the partner economics model and pharmacy commission scheme
Impact
Deployed across 62 pharmacies in 8 months
- Deployed across 62 pharmacies in 8 months
- 9,400 consults in pilot year — 92% closed without onward referral
- Average patient wait at booth: 6 minutes
- Pharmacy partner revenue uplift averaged R14k/month per site
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